Help Center

Find answers to common questions and learn how to get the most out of your Walkaline products.

Water Filters

Installation, maintenance, and troubleshooting

Alkaline Ionizers

Usage, benefits, and maintenance

Water Heaters

Installation, safety, and troubleshooting

Orders & Purchases

Ordering, payment, and account

Shipping & Delivery

Delivery times, costs, and tracking

Returns & Warranty

Return policy and warranty claims

Water Filters

Alkaline Ionizers

Water Heaters

Orders & Purchases

Shipping & Delivery

Returns & Warranty

Still need help?

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Help Center

Water Filters

Alkaline Ionizers

Water Heaters

Orders & Purchases

Shipping & Delivery

Returns & Warranty

Water Filters

How often should I replace my water filter cartridge?

How do I install my inline water filter?

What contaminants does the filter remove?

Can I install the filter myself or do I need a plumber?

Alkaline Ionizers

What is alkaline water and what are its benefits?

How do I clean my alkaline water ionizer?

What pH level should I drink?

How long do the ionizer plates last?

Water Heaters

Is the instant water heater safe to use?

What is the power consumption of the water heater?

Can I adjust the water temperature?

Do I need special electrical wiring?

Orders & Purchases

How do I track my order?

What payment methods do you accept?

Can I cancel or modify my order?

Do you offer installment payments?

Shipping & Delivery

How long does delivery take?

Do you offer free shipping?

Do you ship internationally?

What if my package is damaged during delivery?

Returns & Warranty

What is your return policy?

What warranty do your products come with?

How do I make a warranty claim?

Do you offer product repairs?

Still need help?